This water drips down into a trough and then drains via a tube to the drain pan in the bottom of the fridge where it evaporates away.
When that tube gets blocked, the water backs up into the trough in the freezer eventually spilling down into the bottom of the freezer where it freezes.
This is causing multiple calls for the same issue (blocked drain causing leaks.) So what to do? I’ve gone back to a number of fridges where I’ve done this repair and rechecked the evaporator and have not found any excessive frost or moisture, so I’m confident that I’m not causing other problems by doing this. this is not the official repair, so do at your own risk. If you are fixing these some other way, I would love to hear about it … EDIT: Since I made this post, Whirlpool has come out with a ‘official’ repair for this problem.
It involves a new ‘p-trap’ which replaces the ‘duck-bill’ grommet that was getting full of junk and sticking together.
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The way the defrost system works is: every 6 to 8 hours we turn on a heating element in the freezer section to melt any frost build up on the evaporator.That being said, here is the info on the repair kit from Whirlpool: My understanding is that the part will be provided at no cost for up to 2 years from the date of purchase. Don’t forget to clear the ice out of drain at the back bottom of the freezer section …otherwise the water will continue to leak even after you’ve completed the repair (either the ‘snip’ or the drain tube install.) Neighbour's Appliance Service is an appliance repair company servicing Winkler, Altona, Morden and surrounding areas in Southern Manitoba, Canada.If the grommet is not there, then when the air pressure equalizes, it will draw warm moist air through the drain tube which coats the evaporator and can cause potential moisture issues in other areas.The trouble is: the grommet opening is just a slit and is easily restricted. This allows the water to flow out more easily and helps prevent blockages while at the same time still restricts air from free flowing into the freezer through the drain tube.